Privacy Policy
Effective Date: June 2026
Last Updated: June 2026
At Circular Aqua, a subsidiary of YouthPrinua, we are committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, protect, and manage information when you use our website, mobile applications, refill stations, products, and services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information to provide and improve our services:
Personal Information
- Full name
- Email address
- Phone number
- Physical address
- Organization or institution details
- Customer support communications
Service Information
- Water refill transactions
- Delivery requests
- Purchase history
- Loyalty and rewards information
- Refill station usage records
- Sustainability impact statistics
Technical Information
- Device type
- Operating system
- Application version
- System logs required for security and operational purposes
2. How We Use Your Information
Circular Aqua uses your information solely for legitimate business purposes, including:
- Providing water refill and delivery services.
- Processing transactions and payments.
- Managing customer accounts.
- Responding to customer inquiries and support requests.
- Improving service quality and operational efficiency.
- Measuring environmental and sustainability impact.
- Maintaining system security and preventing fraud.
- Complying with legal and regulatory obligations.
3. Data Protection and Security
Circular Aqua implements appropriate technical, administrative, and organizational safeguards to protect personal information against:
- Unauthorized access
- Alteration
- Disclosure
- Loss
- Misuse
- Destruction
Security measures include access controls, encrypted communications, secure infrastructure, and regular security monitoring.
4. Information Sharing
Circular Aqua does not sell, rent, trade, or commercially distribute personal information to third parties.
Information may only be shared:
- With authorized service providers necessary for business operations.
- When required by law or regulatory authorities.
- To protect public safety, customer rights, or company assets.
- During business restructuring, mergers, or acquisitions where legally permitted.
All third parties are required to maintain confidentiality and appropriate security standards.
5. Data Retention
We retain personal information only for as long as necessary to:
- Deliver requested services.
- Fulfill contractual obligations.
- Meet legal and regulatory requirements.
- Resolve disputes and enforce agreements.
When information is no longer required, it is securely deleted or anonymized.
6. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Restrict certain processing activities.
- Withdraw consent where applicable.
- Request a copy of your information.
Requests can be submitted using the contact information provided below.
7. Children's Privacy
Circular Aqua does not knowingly collect personal information from children without appropriate parental or guardian consent as required by applicable laws.
If such information is identified, appropriate steps will be taken to remove it.
8. International Data Transfers
Where information is processed or stored outside your country of residence, Circular Aqua will ensure that appropriate safeguards are implemented to maintain the security and confidentiality of your information.
9. Changes to this Privacy Policy
Circular Aqua reserves the right to update this Privacy Policy to reflect changes in services, technologies, operational requirements, or legal obligations.
Updated versions become effective immediately upon publication on our official platforms.
10. Contact Information
For questions regarding this Privacy Policy or your personal information, please contact:
Circular Aqua
A Subsidiary of YouthPrinua
📧 Email: privacy@circularaqua.com
📞 Phone: +254
📍 Address: Riverside, Baba Dogo
🌐 Website: www.circularaqua.youthprinua.org
Our Privacy Commitment
At Circular Aqua, protecting your personal information is as important as protecting our environment. We are committed to maintaining the highest standards of confidentiality, transparency, and data security while delivering sustainable water solutions for communities and future generations.